INTRODUCING Agency: AN AI Solution for Customer Success

Written By Tanner Hopkins

Agency announced last week it's $12M in seed funding, led by Sequioia and HubSpot Ventures. A new player in AI focused on enhancing the productivity of B2B customer success teams, Agency's goal is to improve productivity in Customer Success by leveraging AI technology to streamline workflows, allowing companies to retain customers more effectively and expand revenue.

Key Features of Agency

  • AI-Driven Automation: Agency's AI aims to automate various aspects of customer success, such as follow-ups, onboarding, and client call preparation, enabling Customer Success Managers (CSMs) to focus on higher-impact activities.

  • Productivity Goals: The company’s mission is to help large companies operate with leaner teams by automating repetitive tasks, leading to greater efficiency and streamlined operations.

While customer service has seen a lot of activity and funding, solutions specifically focused on Customer Success have been less active. This one will be a good one to watch as AI continues to change the CX landscape. 

Tanner Hopkins
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