Launch Special:

Be Among the First to Implement NextGen CX

Welcome to the future of customer experience! This is your chance to kickstart your team’s transformation with hands-on guidance from an industry expert.

To celebrate the launch of NextGen CX, I’m extending a special offer to the first three organizations that sign up for my expert CX consulting services.

Hi, I’m Tanner,

your NextGen CX expert consultant. Get to know more about me and how I can help your team get ahead of the game.

Be one of the first 3 customers

NOT AVAILABLE

First Customer

75% OFF

AVAILABLE

Second Customer

50% OFF

AVAILABLE

Third Customer

25% OFF

READY TO START?

Take my NextGen Readiness Assessment to get started. Get a free, no obligation report.

I’ve helped innovative companies of all sizes run CX programs that drive results, like at Gather where we achieved 95%+ CSAT every month for a year, and at Thumbtack where we hit our CSAT goal so consistently, we had to change our measurement to continue to push our teams.

Let me show you how with a NextGen Readiness Assessment. Take a few minutes to fill out the assessment and receive customized report giving you insight into where you’re at and how prepared you are for the future that’s rapidly approaching.

All of My Services 

  • AI is developing rapidly, and your executives are asking you to keep up. I help you navigate this environment and design AI-first experiences that exceed your customers' expectations.

    My free AI Assessment is a great way to get started. This includes:

    • A basic analysis of your CX Program

    • A 30-minute consultation

    • A high-level report with recommendations

    A comprehensive assessment starts at only $2,999.

    • Interviews with key stakeholders

    • In-depth data and process review

    • A 90 minute readout of my findings

    • A full, detailed report of your current state

  • You’re ready for AI, but you need a plan. AI Agents can help custoemers accurately and quickly, AI assistants can multiply the effectiveness of your human staff, and generative AI powered by LLMs can help you make sense of all your customer feedback. I can help you develop a strategy and roadmap to help you leverage all of these advancements.

    I’ll walk your team through a half-day virtual workshop that will get you started on the right foot. Starting at $1,499, it includes:

    • A scoping session with you to understand your team and your needs

    • A half-day workshop meant to create alignment, encourage creative solutions, and improve collaboration

    • A full roadmap for your AI implementation

  • AI is evolving rapidly and it seems like there are new players in the market every week. It’s a challenge staying on top of this rapidly evolving field. That’s where I come in. I have spent the past two years understanding AI solutions and assessing the different tools on the market. I can help you make the right choice. Starting at $3,499, this includes:

    • A current state assessment of your AI strategy and your tech stack

    • A recommendation of the best solutions for you

    • Coordination of demos with each solution

    • Consulting to help you narrow down your selection

  • Leverage my experience for quick, hour-long consultation calls where I can provide direction and help you get unstuck. Wherever you are along your AI journey, take advantage of my expertise. for only $99 per hour.

Create cutting-edge customer experiences