Hi, I’m Tanner Hopkins. I have nearly 20 years of experience in customer experience, leading teams at eBay, Meta, and Thumbtack. My expertise spans strategy, design, training, and AI integration, helping companies navigate the ever-changing CX landscape.

Why listen to me? I’ve led CX initiatives at some of the most innovative companies, helping them achieve impactful results like at Gather where we had over 95% CSAT month after month and at Thumbtack where we had to implement a new measurement system because we kept exceeding our CSAT goals.

My approach is unique. I challenge traditional CX strategies and believe in bringing out the creativity in your company and use human-centered design principles to build customer experiences that will differentiate your organization. I’m looking forward to working with you!

Certifications:

• CCXP (CXPA)

• Six Sigma Black Belt (University of Utah)

• Journey Mapping (COPC)

• High Performance Management (COPC)

• Workshopper Master (AJ & Smart)