Google's 'Jarvis' and Anthropic's Claude Are Moving Closer to Fully Autonomous AI
The latest advancements in autonomous AI agents from Google and Anthropic are yet another example of technology that’s likely to impact CX programs in all industries. Both companies are developing AI tools that can not only analyze what’s on your screen using computer vision but also take actions like web navigation, filling out forms, and even completing tasks autonomously.
Google’s Project Jarvis: AI Web Navigation
Google’s Project Jarvis AI aims to create a more interactive AI experience by enabling users to delegate web-based tasks. This AI screen control technology will reportedly allow the AI to perform actions such as purchasing items online, navigating websites, and automating repetitive tasks that typically require human input. This marks yet another shift toward AI automation in CX, enabling higher-quality AI-assisted resolutions.
Imagine an AI agent resolving basic customer inquiries by guiding them on how to take actions with your product in their browser. This level of AI CX automation can significantly improve resolution times and reduce customer effort.
Anthropic’s Claude AI: Autonomous Computer Control
Anthropic's latest release, Claude 3.5, pushes the boundaries of AI even further. The newly introduced AI screen interaction capabilities enable Claude AI to move a cursor, click buttons, and perform actions directly on a computer screen. This could have a huge impact on AI tools for CX, allowing businesses to automate a range of tasks.
What makes Claude AI particularly unique is its emphasis on safety and transparency. Anthropic has designed the AI to monitor its own actions and ensure it’s being used responsibly. This is crucial in CX, where trust and compliance are must-haves for any new technology.
The Future of AI in Customer Experience
Both Google’s Project Jarvis and Anthropic’s Claude AI highlight the direction that AI is heading - fully autonomous systems that can handle complex tasks without human intervention. These innovations are poised to change the way we think about AI automation in CX, enabling faster, more reliable service delivery and freeing up human agents to focus on higher-level, relationship-driven tasks.
Is Your CX Program Ready?
As AI like Google’s Jarvis and Anthropic’s Claude are poised to disrupt customer experience, it's essential to ensure your program is ready. Download our free NextGen CX Readiness eBook to discover the key strategies for preparing your organization to thrive in the future.
