CX for the AI Era
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AI is advancing rapidly and the CX world will never be the same. In my nearly 20 years of experience, I’ve seen disruption before, and I know what works and what doesn’t work to keep your CX program leading, not falling behind.
Based on my 7 pillars of CX excellence, I’ve outlined a framework that will empower your CX program and drive your business forward.
About ME
With nearly 20 years of experience in CX, I’ve led initiatives at some of the most innovative companies, including eBay, Meta, and Thumbtack. My expertise spans strategy, design, insights, and AI integration, helping companies navigate the ever-changing CX landscape.
Whether you’re looking to leverage AI, upskill your team, or create exceptional digital experiences, I’m here to guide you. Let’s shape the future of CX together.