THE NEXT-GEN CX AGENT: EMPOWERED, UNSCRIPTED, AND AI-SAVVY
As AI handles routine interactions with increasing quality, customers expectations for human interactions will increase. The NextGen CX agent will need these keys skills to meet those changing expectations.
Building Your CX Dream Team: The Five Founding Members Every Start-Up Needs
These five, core roles will start your CX team on the right foot and help it be a core part of your growth.