x11 AI Raises $50M in Series B Fundraising

In November, 11x AI announced its Series B funding of $50 million, led by Andreessen Horowitz. This is another major investment in the growing AI for customer experience space. With this new funding, 11x has committed to advancing its goal of creating an automated workforce that takes over the repetitive tasks humans deal with every day.

Meet Jordan: The Human-AI Team Member

One of the newest developments at 11x is Jordan, an AI designed to help customer-facing teams work more efficiently. Jordan can take on a wide range of tasks, from answering simple questions to solving more complex issues, allowing human team members to focus on what truly matters: building connections with customers.

The Future of AI in Customer Experience

Jordan and other 11x products are aimed at enhancing all aspects of customer interactions, from sales to customer support. AI is excellent at handling repetitive tasks, like answering frequently asked questions. However, humans still excel at building genuine relationships, thinking creatively, and deeply understanding customer needs. When AI and humans work together, the customer experience becomes faster, smarter, and more personal.

The $50 million funding signals that we can expect more tools like Jordan to emerge, helping CX teams perform even better and pushing the industry forward.