THE FUTURE OF AI IN
CUSTOMER SERVICE IS HERE
70% of CX EXECS SEE AI AS A MUST
You need a strategy to get it right.
Brands are seeing ROI with AI for customer service, like IKEA which reduced over 50% of its contacts.
55% of organizations are piloting tools like generative AI for customer support and more plan to in the coming year.
(Gartner, 2024)
78% of customers now expect companies to use AI to enhance their experience.
(Salesforce, 2024)
NOT ONLY A TECHnology CHALLENGE
With the growth of agentic AI vendors and conversational AI for customer service, people can’t help but wonder, will ai replace call center agents? You need a plan to navigate these questions and up-train your employees on more advanced skills.
It’s a People Challenge
It’s a Design Challenge
Customer experience programs as shifting to more digital-first interactions which requires a new set of skills in Human-Centered Design. These techniques have been used for years to create the best product experiences, and now they should be deployed in CX.
It’s a Data Challenge
Measuring the ROI and impact of AI is a challenge. Your leaders are asking for results, but showing them is easier said than done. You need someone with experience guiding you.
WHAT WE PROVIDE
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AI Strategy
We work with you and your team to develop a holistic strategy to prepare your company for an AI implementation.
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Vendor Consulting
We use our knowledge of the AI customer service software and technologies on the market to cut through the noise and help you identify the best AI tools for you.
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Implementation
We’re a builders and passionate about leveraging AI to create great experiences. As your AI implementation consultant, we’ll work hands-on to design great digital-first support.
Every engagement is different, and we work with you to find the steps of your implementation we can help with.
Choose an end-to-end partner or get our help with any of these steps along the way.
👋 Hi, I’m Tanner, I’m founder and Principal Consultant of NextGen CX. With nearly 20 years of experience in CX, I’ve led initiatives at some of the most innovative companies, including eBay, Facebook, and Thumbtack.
I’ve implemented generative AI chatbots that have had significant impacts on business results. I’m familiar with the technology and players and ready to guide you through your own AI journey.
ABOUT ME
ASSESS YOUR READINESS
Download my AI Readiness eBook to learn the best practices for running a successful AI implementation. It’s full of proven strategies to prepare your people, technology, and customers for the change.
