70% of CX EXECS SEE AI AS A MUST
You need a strategy to get it right.
Brands are seeing ROI with AI for customer service, like IKEA which reduced over 50% of its contacts.
55% of organizations are piloting tools like generative AI for customer support and more plan to in the coming year.
(Gartner, 2024)
78% of customers now expect companies to use AI to enhance their experience.
(Salesforce, 2024)
You need a partner
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Assessing your AI readiness
If your CX program isn’t on good footing already, and AI implementation will only amplify your gaps, not cover them up. Using my 7 Pillars of CX Excellence, I can help you prepare your customer experience for the transformative power of AI.
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Building your AI strategy and roadmap
I draw on real-life experience and a deep understanding of the AI for CX space to help your build a strategy and roadmap for your AI implementation.
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Navigating AI Vendor Selection
The technology is moving fast and new players are entering the space every week. It’s hard to keep up. Leverage my experience and extensive research to find your way to the right vendor for you.
ROOTED IN the 7 pillars of CX EXCELLENCE
I offer comprehensive solutions based on my unique framework. Get your free current state assessment to find out if you’re ready for the future.
About Me
👋 Hi, I’m Tanner, Founder and Principal Consultant at NextGen CX. With nearly 20 years of experience in CX, I’ve led initiatives at some of the most innovative companies, including eBay, Facebook, and Thumbtack. My expertise spans strategy, design, insights, and AI integration, helping companies navigate the ever-changing CX landscape.
Whether you’re looking to leverage AI, upskill your team, or create exceptional digital experiences, I’m here to help. Let’s shape the future of CX together.
Morgan Smith, Customer Education & Marketing @ Gather
“Tanner led our AI support strategy in a thoughtful way that never compromised the customer experience.”
Jonathan Bryant, Director of Technical Program Management @ Thumbtack
“I've never seen anyone quite so motivated by the customer experience, and you can feel it when he talks about it.”
